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24/7 alarm centre with integrated medical service

Global assistance service

We offer complete organisation of patient transport – including medical assessment of fitness to travel and transportation options. Our physicians take care of this and document it in writing. You will be able to rest assured that your chosen mode of transport will meet all your requirements.

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Emergency call centre

Every second counts in case of acute medical concerns. The wish to always be available to your policyholders around the clock is only logical. Nevertheless, a dedicated emergency call centre is not always the best solution due to the high expenditure connected to it. Another option is using our emergency call and service centre with standby around the clock.

Hire excellent reinforcement: Our operations centre is staffed with teams with excellent medical training who are not only available around the clock for your policyholders, but who also take any required measures in fractions of a second. Turn our emergency and service centre into your operations centre. We will also help you at night, on weekends, or on holidays. You can’t expect people in need to wait for the next working day.

Cost controlling

We take care of sick people and accident victims abroad from a medical point of view while always keeping an eye on the costs for you. Our many years of experience and partner discounts of our international network partners, enable us to reduce your costs by up to 25% – depending on the travel country, without reducing performance.

Our cost controlling helps insurers and policyholders alike: Your customers will have a competent German-speaking contact on site at all times and receive high-quality medical care. You can benefit from uninterrupted cost control and the numerous advantageous offers of our worldwide partners. One of our principles is not to cut back on medical care for policyholders, but to use synergies sensibly to save costs.

Ground-based patient transport

The Malteser organisation is one of the largest providers of rescue and ambulance services in Germany. It specialises in getting patients to their desired destinations safely and securely. This is ensured by state-of-the-art medical equipment, the qualifications of our medical teams, and the safety of periodically audited processes.

Our expertise and quality standards give us the know-how we need to safely master even extraordinary requirements and possible complications when transporting patients.

In the easiest case, we will carry your patients by car or provide patient transport by ambulance (KTW), rescue vehicle (RTW), or as a transfer with the intensive care transport (ITW). Our global network will be there for you quickly and adjusted to needs for every patient transport on the ground.

Whenever patient transport becomes necessary, Malteser Assistance is your competent partner for your request. We offer you the right transport for your request – in Germany and around the world.

We will answer your questions

+49 221 / 9822-9777

Our employees can be contacted around the clock, every day of the week.

Request an individual consultation

We are there for our members, corporate and assistance customers, automobile clubs, authorities, and private customers around the clock with individual complete packages and customised modular solutions alike.

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